FAQs - | CyberPower

Can PowerPanel monitor and/or mange other equipment?

Nam Vuong — Fri, 07 Jun 2024 19:24:23 +0000

Yes. PowerPanel Business can monitor and manage third-party devices using remote management cards from Eaton and APC. PowerPanel Business Management can perform the following functions for third-party UPS systems: power cycle, turn on/off unit, run a battery test, and enable/disable alarms. For third-party PDUs, PowerPanel Business Management can toggle on/off individual outlets.

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What about shipping?

Zack Carlson — Wed, 27 Jul 2016 05:00:00 +0000

CyberPower pays for shipping when we send items to you. You pay for shipping when you send items to us. Pack and ship the product to CyberPower and, if requested by us, the item(s) of connected equipment, along with all the claim forms that we provide to you. Show the claim number on the shipping label or include it with the product.

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How many devices can you manage with PowerPanel?

Nam Vuong — Fri, 07 Jun 2024 19:22:47 +0000

PowerPanel Business can monitor and/or manage up to 1000 devices.

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Is it possible to shut down virtual machines with PowerPanel?

Nam Vuong — Fri, 07 Jun 2024 19:21:33 +0000

Yes. PowerPanel Business is able to shut down virtual machines. The software can order either VMware® or Microsoft Hyper-V® to perform an orderly shutdown which includes graceful shutdown of virtual machines.

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Do CyberPower products have API capabilities?

Nam Vuong — Fri, 07 Jun 2024 19:13:00 +0000

API capabilities are possible through a CyberPower RMCARD400 network management card. Leveraging this full-featured network management card allows you monitor and manage the connected CyberPower product through a third-party application. For more information, visit the RMCARD400 API Guide.

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What can I turn on and turn off remotely via PowerPanel Business Software?

Nam Vuong — Fri, 07 Jun 2024 19:05:53 +0000

Capabilities vary by product. A UPS system can be power cycled remotely with PowerPanel Business. A bank of outlets (critical/non-critical outlet banks) can be power cycled or setup to shut down early during a power outage on a UPS system via a network connection. A switched PDU can give you the ability to toggle individual Read More ›

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Can the simple network management protocol (SNMP) for CyberPower network cards be used to monitor UPS systems and PDUs with third-party monitoring tools?

Nam Vuong — Fri, 07 Jun 2024 18:35:17 +0000

SNMP protocols can be used for monitoring equipment via third party software. CyberPower network management cards allow for the ability to deliver information on the connected UPS system or PDU to a network management system. Most network management systems will allow for the import of a CyberPower MIB file.

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Can I use the PowerPanel® for multiple clients?

Nam Vuong — Fri, 07 Jun 2024 18:24:15 +0000

Yes, this is possible by ‘grouping’ products in either PowerPanel® Cloud or Business editions. Each client would be assigned their own group.

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Can data from PowerPanel Business be delivered into a network management system or remote monitoring and management application?

Nam Vuong — Fri, 07 Jun 2024 18:53:29 +0000

Yes, data from individual units can be gathered via a network card and delivered via SNMP. The network card receives information from the connected UPS or PDU then sends to a network management system via SNMP for monitoring or reporting.

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Latin America Service, Support, and Sales / Servicio, soporte y ventas en América Latina

Zack Carlson — Mon, 12 Jun 2023 15:12:17 +0000

Service and Support CyberPower warrants to you, the original purchaser, that your CyberPower product will be free from defects in design, assembly, materials and workmanship under proper use during the warranty period. The warranty period for your product starts on the original date of purchase as shown on your sales receipt or invoice or as Read More ›

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Can the User Manual for the CyberPower Remote Management Card that is used for the RMCARD205 and RMCARD305 also be used for the Gigabit RMCARD?

Zack Carlson — Fri, 09 Jul 2021 18:39:17 +0000

Yes, the User Manual for the CyberPower Remote Management Card that is used for the RMCARD205 and RMCARD305 can also be used for the Gigabit RMCARD.

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Do I need the optional circuit breakers?

Jeremy Zahn — Tue, 06 Jul 2021 16:50:47 +0000

If the power feed is protected upstream, by an appropriately sized overcurrent protection device, an input circuit breaker is not required. If the output is feeding a distribution panel with a properly sized main circuit breaker, the output breaker is not required. With all of that said, having the circuit breakers located at the UPS Read More ›

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